Maintaining Modernity

If you haven’t been recently, it really is worth the trip. I’ve just returned from another visit out East. 

Flying back to Heathrow, walking across the linoleum worn by the endless stream of feet and wheeled suitcases—is always a bit of a reverse culture shock. But this time, I felt it even worse.

Every time I go to Asia, I’m struck by just how modern the infrastructure has become. It really is truly world-class—new, advanced, and incredibly well-designed. Deeply impressive.

I recently read a statistic stating that China has used more concrete in the last three years than the US did in the entire 20th century. That’s quite the achievement and highlights the sheer pace of change across the entire region.

However, what stood out most for me on this trip wasn’t just the futuristic, gleaming new buildings and technology, but just how well it is all being maintained.

Now, I’m not saying that building new things is easy; it’s not, but the shiny and new does often get all the attention.

Big projects often attract the investment, recognition, and excitement. The same is true for new products, new processes, and new technologies—we all love them. I certainly do, especially when it comes to cutting-edge, shiny, tech!

But while new is exciting, what truly keeps everything running is often the established systems and infrastructure—those that already have their costs well and truly sunk, yet continue to function reliably. Well and properly maintained, they can last for decades.

It is this that most impressed on this trip. Revisiting places from 10, 15 years ago and seeing them not only still standing but being actively maintained, renewed, and updated.

It was no small feat, and takes real commitment together with a degree of long-term commitment and planning.

The same applies to business. We often focus on new customers, new products, and new technology because they demand attention and investment. It is even true for new employees too. 

This is not to say there isn’t value there, there is… but does it also get a disproportionate amount of attention (and investment), vs those old legacy processes, nay customer and even employees… who are always there reliably working away in the background? Maybe.

The challenge is ignoring and passing over some of these processes and customers (yes and employees) can of course come at a cost. They may not be the most exciting places to be in the office, but they are probably holding up a lot of the business in the background… and if they are not there, or go wrong… it can be a shock!

After all, all new infrastructure, customers and employees at some point eventually become “legacy”. Doing nothing may save money in the short term, but in the long run, should it go wrong if can cost even more to fix. If we look after them along the way, they last longer and can generate even greater value.

And, this was what was impressive from the trip.  Seeing the investment in maintenance, looking after and planning for the long term, balancing the new, whilst valuing the old.

Something to bring back to the office I thought… one to mull on.

Have a good rest of the week everyone.

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Beyond the event horizon

The other week, I was asked to review a scientific article, providing a topic explanation all the way from high-level concepts to the latest cutting-edge research. As is often the case with these things, it became quite technical by the end, with plenty of references, footnotes, and citations crediting information gathered from elsewhere.

Outside the topic itself, the arc of the explanation was also interesting. It followed an inverted pyramid shape—starting with general, well-known concepts, before delving deeply into specific topics.

The nature of the references also changed. For high-level, established concepts, the information could easily be found in newspaper articles; for more detailed ideas, in specialist press and textbooks; and for cutting-edge research, you are wading through pre-print papers.

The Rising Cost of Knowledge

This is, of course, what you would expect. However, what struck me was how dramatically the amount of time needed to find and extract the required information increased.

The generally known and accepted information was easy to access and digest, often available for free online. By the time you get to the more complex and specific details, however, you are sifting through a large volume of documentation—much of it not specifically relevant—just to uncover that nugget of knowledge you’re looking for.

As things get more advanced, the cost of gaining knowledge rises… dramatically. This holds true for workplace best practices too.

Most of us are striving to improve our processes, become more effective, or simply more efficient. We’re looking for that edge that can make a real difference in our lives.

There is no shortage of ideas out there: newspaper articles, industry trade sites, news feeds, webinars, events, conferences, and countless opportunities for discussion.

Yet, just as in science, as you get closer to cutting-edge best practices, more time and effort are required to find those new ideas. You may need to attend an entire day of a conference to stumble across that one transformative idea or unique insight. Or meet countless people before finding that one opportunity or role you’re looking for. These discoveries may not happen immediately, perhaps on the third or fourth attempt, it’s rarely a linear process it seems.

Why Exploration Matters

Especially when we are under pressure, these exploratory activities can feel like a waste of time or money. You may hear comments like, “Why would I attend? Most of the information is the same,” or, “It’s too busy to fit into my diary.”

However, just as in science, the simple fact is that all these activities increase your surface area of interaction, which in turn raises the probability of finding that transformational nugget, idea, potential future sale, or indeed, a new role.

So, it may not feel like these efforts add much at first, but the probabilities add up and the act of searching is intrinsic to finding that value.

Far from being activities you can skip, these are essential if you want to access cutting-edge ideas. To avoid them is to resign yourself to thinking like everyone else, following the herd, and operate at an average level.

So, that is my resolution for 2025: to get out there and explore even more new topics, hopefully discovering fresh ideas. I’ll, of course, share what I find, and you’re more than welcome to follow along… although what would be even better is to see you there in person!

Have a great week, everyone.


[oh and if all this talk of event horizons makes you think of black holes, check out this video simulation from NASA of what you would see if you fell into one – link . Attending events is much safer btw!]

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Outlandish Predictions 2025?

After New Year, but before that first Monday back at work, we enter a twilight zone. There is nothing more to celebrate… the mince pies, still stacked high, are on sale… and it can be easy to be just kicking around the house.

For many, of course, this is a great time to get out, head to the January sales, do jobs at home or even dare I say some DIY.

Others are happy to get the jump on work, head in and start work early… you can always tell those that do by the way, they are the ones that don’t start their emails ‘Happy New Year’ next week… no they are not grumpy, they just did it already!

Then for some, it is a good time to trawl through the myriad of predictions for the year ahead, even come up with some of our own too. (I do quite enjoy these I have to admit). So here goes.


Is all this real insight or just a large example of groupthink? Both indeed may be true and still fun to think about… so here are a couple of less-than-outlandish predictions for 2025 from my perspective.

  1. We are going to hear a lot less about AI. This is already true, I have already stopped trying to talking about it so much… although have failed here. The reality is it is being accepted and already getting rolled into products and process, some places we don’t even notice, it is not going anywhere, we are just going to hear about it less. No doubt we will be exploring use cases a lot.
  2. The call for more regulation, more oversight and more control will get louder. With great technology comes extra capability flexibility vs control split is going to get ever harder to navigate. We need to be ready and stay ahead. Evidencing, data and reporting will be top of mind.
  3. 2025 is the year the rubber hits the road on Consumer Duty in the UK. Yes, I know it is already launched, but it feels like we will see much more regulator activity and action this year. This is going to generate a lot of discussion (and activity I suspect).
  4. Economic outlook... not wanting to sound like Nostradamus on this one, but not great. My view prepare for a storm, and if it doesn’t happen you can laugh about it… if it does you are ready. We know what to do here, but time to take action.
  5. Lastly I am optimistic however around medical advances… this would be great too, so will be watch this space.

That’s it I think… all the best for 2025, lets see how it all plays out.

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